Terms of service

EXCHANGE

 

·       The item for exchange must be sent to Olessia.

·       It must arrive in perfect condition, unused and with the tag and sticker sent.

·       Once the item has been shipped, there are only 14 days for exchanges, only one exchange is made and the customer must pay the shipping costs.

·       Products purchased with a discount will not be exchanged.

 

If you have any questions regarding your order and shipping, write to us at Olessia.store@hotmail.com

 

PRIVACY

We are committed to ensuring that the privacy of any personal information you provide to us is respected and maintained at all times.

This Privacy Policy contains information about how we collect, use and store your personal information. It also provides you with information about how you can access your personal information and how you can lodge a complaint if you believe there has been a breach of this Privacy Policy, the Act or the APP.

 

Collection of Personal Information

 

Personal information is defined in the Act as any information or opinion about an identified individual, or an individual who is reasonably identifiable, whether or not the information or opinion is true and whether or not the information or opinion is recorded in material form.

We collect personal information so that we can offer our products and services to our customers. For example, we collect personal information so that we can do the following:

 

Identify and communicate with our customers;

Inform our customers about our products, special offers, promotions and special events;

Process orders and purchases;

Deliver orders to our customers;

Respond to customer inquiries and process returns; and

Improve our services through feedback received from our customers.

If we do not collect your personal information, we may not be able to provide you with our products and services.

If at any time you do not wish to receive information from us about our products, special offers, promotions and special events, please let us know by contacting us using the details provided below.

The type of personal information we collect is generally limited to information you provide directly to us. This may vary depending on how you choose to interact with us, however, the type of information we generally collect includes:

 

Contact details such as your name, date of birth, address, name of the company you work for, email address and phone number;

Details about your orders and purchases;

Billing and payment information;

Credit card and other transaction details;

Your feedback on our products and services; and

Information about your participation in promotions or special events.

We collect personal information from a number of sources depending on how you choose to interact with us. This may include the collection of personal information from or through:

 

You when you visit our website;

You when you make enquiries or purchase products from us;

Your participation in our special promotions and events; and

Your use of our social media pages such as Instagram and Facebook.

Use and disclosure of personal information

 

Olessia will only use your personal information as permitted by law. This means that we will only use your personal information for the purpose for which it was collected (such as those listed above) or for a related purpose, or in the case of sensitive information directly related, to that purpose.

Olessia is committed to maintaining the security of your personal information. Your personal information will be stored securely through restricted access.

We may disclose your personal information to other entities as authorized or required by law, and as necessary to provide you with the products and services you have requested. These entities include our agents and third parties who provide services to us or on our behalf (such as third party mailing companies or couriers for the purposes of fulfilling your orders and third party payment processors).

 

Accessing and correcting your personal information

 

You may access the personal information we hold about you or request that this information be updated or corrected. To make such a request, please contact us using the details provided below and we will respond to your request within 30 days. If you would like the personal information we hold about you to be destroyed, please let us know.

You will not be charged a fee for making a request to access your personal information. However, depending on the type of request, a fee may apply and we may charge you for providing you with the information. The fee covers the cost to us of collecting, copying and providing you with certain information.

 

There are some circumstances in which we may not be able to provide you with access to your personal information, including the following:

Providing access would have an unreasonable impact on the privacy of others;

Providing access would be unlawful; and

Denial of access is required or authorised by law.

If your request for access to your personal information is refused, we will provide you with written reasons for the refusal.

Website

Our website uses cookies. A cookie is a small text file that a website can place on your computer or mobile device to remember your preferences. You may change the settings on your web browser to refuse cookies, however this may mean that you are unable to access some content on our website.

Contact Us

If you wish to request access to or correction of your personal information, or would like further information about how we manage your personal information, you may contact us.